Why Does My Sonos Move Keep Disconnecting?

If you own a Sonos Move, you’ve probably experienced the frustration of your device frequently disconnecting from your Bluetooth or Wi-Fi network. This can be a real buzzkill when you’re enjoying your favorite tunes or trying to set the mood for a party. But fear not! 

This article will explore why your Sonos Move keeps disconnecting and provide some actionable solutions to get your music flowing uninterrupted once again.

What is Sonos Move?

Before we dive into the troubleshooting process, let’s take a moment to understand what the Sonos Move is and how it works. The Sonos Move is a versatile smart speaker with Wi-Fi and Bluetooth connectivity options. 

It is designed to deliver high-quality audio in a portable package, allowing you to enjoy your music wherever you go. However, it’s important to note that the Wi-Fi connection is the primary mode of operation for the Sonos Move, and that’s where most of the connectivity issues can arise.

4 Reasons why Sonos Move Keep Disconnecting?

Several factors can contribute to Sonos Move’s frequent disconnection issues. Let’s explore some of the most common culprits:

1. Wi-Fi Signal Strength and Interference

A weak Wi-Fi signal is one of the main reasons your Sonos Move may keep disconnecting. If your speaker is placed far away from your Wi-Fi router or there are physical obstructions in between, such as walls or furniture, the signal strength may be compromised. Additionally, other devices and appliances that operate on the same frequency can cause interference and disrupt the connection.

2. Network Congestion

If you have multiple devices connected to your Wi-Fi network simultaneously, it can lead to network congestion. This congestion can overload your router, causing intermittent disconnections and poor performance for your Sonos Move.

3. Router Compatibility and Firmware Issues

Not all routers are created equal, and some may not be fully compatible with Sonos devices. Additionally, outdated router firmware can cause compatibility issues and frequent disconnections.

4. IP Address Conflict

Sometimes, an IP address conflict may occur, especially if multiple devices are connected to your network. This conflict can cause the Sonos Move to disconnect as it struggles to maintain a stable connection.

6 Steps to solve Sonos Move Keep Disconnecting?

Now that we’ve identified some potential causes let’s explore some troubleshooting steps to resolve the disconnection issues:

1. Optimize Wi-Fi Signal Strength

Ensure that your Sonos Move is positioned within a reasonable range of your Wi-Fi router. Avoid placing it in areas with physical obstructions that could weaken the signal. Consider moving your router to a central location or investing in a Wi-Fi extender to boost signal strength.

2. Reduce Interference

To minimize interference, keep your Sonos Move away from other electronic devices that operate on the same frequency, such as cordless phones or microwaves. Additionally, consider changing the Wi-Fi channel on your router to avoid overlapping with neighboring networks.

3. Manage Network Congestion

If you have many devices connected to your Wi-Fi network, consider reducing the load by disconnecting any unnecessary devices or limiting their bandwidth usage. You can also prioritize your Sonos Move by assigning it a higher priority in your router’s Quality of Service (QoS) settings.

4. Update Router Firmware

Check if there are any firmware updates available for your router. Updating the firmware can often resolve compatibility issues and improve overall performance.

5. Resolve IP Address Conflict

You can reboot your router and all connected devices to resolve IP address conflicts. This process can help refresh the network and allocate new IP addresses, potentially eliminating conflicts.

6. Sonos System Reset

You can perform a system reset on your Sonos Move if all else fails. Remember that this will erase all settings and require you to set up your speaker again from scratch. To perform a reset, consult the Sonos support documentation or contact their customer support for assistance.


Why does Sonos keep losing connection?

When your Sonos system frequently loses connection, it can be frustrating. There are several possible reasons for this issue. It could be due to weak Wi-Fi signal strength, network congestion, router compatibility, firmware issues, or an IP address conflict.

Why does my Sonos Move to keep going offline?

If your Sonos Move keeps going offline, specific factors could contribute to this problem. It’s important to consider the Wi-Fi signal strength and interference in the area where your Sonos Move is located. Network congestion, outdated router firmware, or an IP address conflict could also be causing the offline issue with your Sonos Move.

Is it OK to leave Sonos Move on all the time?

Yes, it is absolutely fine to leave your Sonos Move on all the time. The Sonos Move is designed to be energy efficient and can go into a power-saving mode when it’s not actively being used. This helps conserve battery life while allowing the speaker to be readily available whenever you need it.

Does Sonos Move to turn itself off?

The Sonos Move has a power-saving feature that allows it to turn itself off when it’s not used for an extended period. This helps to preserve battery life and optimize energy efficiency. However, it’s important to note that the Sonos Move can be configured to stay on and connected to your network even when it’s not actively playing audio. You can adjust the power settings in the Sonos app to suit your preferences.

Alexa Isn’t Working on My Sonos Move

It can be frustrating if you’re experiencing issues with Alexa not working on your Sonos Move, especially if you rely on voice commands to control your smart speaker.

1. Check Alexa Integration

First and foremost, ensure that you have properly integrated Alexa with your Sonos Move. To do this, follow these steps:

  1. Open the Sonos app on your mobile device.
  2. Tap on the “Settings” tab.
  3. Select “Voice Services” from the menu.
  4. Choose “Amazon Alexa” and follow the on-screen instructions to link your Amazon account.

If you still need to complete this integration process, Alexa won’t work on your Sonos Move. Make sure you’ve gone through the necessary steps to establish the connection.

2. Verify Wi-Fi Connection

Alexa relies on a stable Wi-Fi connection to function properly. If your Sonos Move is experiencing Wi-Fi connectivity issues, it may affect Alexa’s functionality. Perform the following steps to ensure a strong Wi-Fi connection:

  1. Confirm that your Sonos Move is within range of your Wi-Fi router.
  2. Verify that other devices connected to the same Wi-Fi network are working without issues.
  3. Consider rebooting your Wi-Fi router to resolve any temporary glitches.

You can eliminate any potential Wi-Fi-related problems affecting Alexa on your Sonos Move by ensuring a reliable Wi-Fi connection.

3. Check Microphone Mute and Volume

Sometimes, the microphone on your Sonos Move may be accidentally muted, or the volume could be set too low. Follow these steps to check and adjust the microphone settings:

  1. Tap on the microphone icon within the Sonos app to ensure it’s not muted.
  2. Adjust the volume level on your Sonos Move by pressing the volume buttons on the device or using the Sonos app.

Verifying that the microphone is not muted and increasing the volume, if necessary, will help ensure that Alexa can hear your commands effectively.

4. Reboot Sonos Move

Performing a simple reboot of your Sonos Move can often resolve minor issues and restore proper functionality. Follow these steps to reboot your Sonos Move:

  1. Unplug the power cable from your Sonos Move.
  2. Wait for at least 10 seconds.
  3. Plug the power cable back into the Sonos Move.
  4. Allow it a few moments to fully power up.

After the reboot, check if Alexa is working as expected on your Sonos Move.

5. Update Sonos Firmware and Alexa App

Outdated firmware on your Sonos Move or outdated versions of the Alexa app can lead to compatibility issues. Ensure that your Sonos Move and the Alexa app are updated to the latest available versions. Follow these steps:

  1. Open the Sonos app on your mobile device.
  2. Go to the “Settings” tab and select “System Updates.”
  3. If an update is available, follow the on-screen instructions to install it.
  4. Additionally, visit the app store on your mobile device, search for the Alexa app, and update it if necessary.

Keeping your Sonos Move firmware, and Alexa app updated will ensure you have the latest features and bug fixes.


By following these troubleshooting steps, you should be able to address the frequent disconnection issues with your Sonos Move. Optimizing your Wi-Fi signal strength, reducing interference, managing network congestion, updating router firmware, resolving IP address conflicts, and performing a system reset are all potential solutions to explore.

If the problem persists even after trying these steps, it’s recommended to contact Sonos customer support for further assistance. They have dedicated experts who can guide you through the process and help resolve any lingering connectivity issues.

Now that you have the tools to troubleshoot your Sonos Move, you can immerse yourself in your favorite music without the frustrating interruptions.

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